HR at Shri Vinyak Retail Pvt Ltd
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Ayurmeva - Executive - Customer Care (1-3 yrs)
Key responsibilities :
- Handle queries, complaints, and requests from customers on multiple platforms. Namely, call, chat(WhatsApp), and email.
- Make calls for the recovery of abandoned checkouts and feedback.
- Coordinate with accounts and operations team for refund and shipping details respectively.
- Track orders for customers and help with delivery date
- Make calls to customers for NDR or confirmation of COD orders
- Make detailed reports for all activities and update communication on the CRM
- Respond to social media DMs in time.
Key Requirements :
- Minimum 2 years of experience as a Customer Support Executive
- Must have experience in managing calls and emails.
- Must be able to join immediately or within 15 days
- Prior work experience of communicating with customers on chat, mainly WhatsApp is an advantage
- Must be able to take independent decisions to resolve queries while adhering to guidelines.
- Strong written and verbal communication skills.
- Must be fluent in English and Hindi.
- Should be able to work on excel and similar applications.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
