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19/05 HR
HR at Axestrack Software Solutions Private Limited

Views:51 Applications:32 Rec. Actions:Recruiter Actions:1

Axestrack - Executive - Customer Success (1-3 yrs)

Gurgaon/Gurugram/Jaipur Job Code: 273435

Axestrack Software Solution Pvt Ltd looks forward to welcoming a versatile new member to our expanding team. We're looking for some talented B.Tech or MBA graduates.

Job Description :

The Basic responsibilities of Customer Success Executive will be :

- Should be able to draft a BRD (Business Requirements Document) and get a sign-off from the customer.

- Candidate will be stationed at the client office/site resolving their daily queries with respect to tracking and other platform needs of represented company

- Candidate will be accountable for account growth, retention, and recovery of the dues, if any with the client.

- Should have consultative/entrepreneurial bent of mind to generate new leads and provide competitive benchmarking

- Should be able to collaborate and communicate with customers key stakeholders and manage their expectations, resolutions, escalations and solving problems

- Be open to travel, based on client needs, and be flexible to accommodate the client needs even in unforeseen situations.

- Should have a stable career track record in key account management/customer success roles

Top 5 Expected Competencies :

1. Articulation

2. Client Relationship Retention & Growth

3. Team Management

4. Ethics

5. Integrity

Job Location : Jaipur/Gurgaon

Job Type : work from office (Full Time)

Salary : As per industry norms

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