HR at Careerist Management Consultants
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AVP - Strategy & Operation - Customer Service - Insurance (8-13 yrs)
Position: AVP
Industry : Insurance
Education Qualification : Any Graduate
Experience : 8+ years
Location : Gurgaon
Skills Required :
- Experience in managing insurance sales, fulfillment process & outbound call center.
- Knowledge of dialers and calling campaigns, and cross-functional expertise of managing call center solutions
Responsibilities :
- Primary owner for lead generation at all touch points
- Develop strategies to monetize each customer touchpoint customizing the approach basis the customers need that will give highest conversions
- Work closely with cross functional teams to design process for lead generation and transmission
- Design & deploy proactive strategies to achieve best in class outcomes in sales fulfillment on conversions & experience
- Primary owner for lead conversion (online & offline)
- Manage lead conversion call center for online sales.
- Device strategies to improve conversion rates and efficiency
- Deploy appropriate incentive schemes to improve conversion rate and efficiency.
- Review and enhance performance of each contact-center
- Drive continuous evolution of processes to enhance customer experience
- Drive strategic planning, managing financial risks, cost center budgeting and finance
- People management & capability building
Interested candidates please send your CV with the details given below :
Current CTC:
Expected CTC:
Notice Period:
Soni Singh
9560395703
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