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22/11 Siddharth Panjwani
Head of Product at Avniro / peopleHum / Engati

Views:32 Applications:9 Rec. Actions:Recruiter Actions:9

Avniro Group - Global Manager - Product Engagement (2-4 yrs)

Mumbai Job Code: 186361

The Avniro Group of Companies consists of many leading high-tech global award-winning brands like Engati & peopleHum with a presence in 186 countries with 30,000+ customers. We're a fast growing firm with more than 700 employees across Bangalore, Mumbai, California, Philadelphia and Singapore.

This Role Is For You If

1. You are adept at juggling multiple issues at once and knowing how to prioritize each

2. You not only do well following process but find room for improvement and efficiency

3. You- re results and data-oriented and strive to improve

4. You love to talk, actively listen, and build relationships all around the world

5. Multiple chats and calls happening at once doesn- t make you sweat

6. You are as comfortable hopping on the phone as you are writing super clear emails

7. Investigating issues when you don t have enough info to resolve them is your idea of fun

8. Going above and beyond for customers gives you a warm and fuzzy feeling

9. You are a natural problem solver

10. You enjoy finding solutions and helping customers work through any questions or issues to a successful outcome

11. You thrive on delivering customer care and satisfaction and in fact pace environment

Requirements

2 or more years of experience.

An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.

Experience in software development technologies (good to have). Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.

Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.

Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.

A persistent learner with the ability to constantly learn and grow with the team.

Ability to handle a team and grow them to become very customer-focused.

Job Role

1. You will clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.

2. Respond to tickets to help peopleHum customers with their issues

3. Participate in writing excellent help documentation both for internal use and for our customers

4. Log tickets with the development team and escalate appropriately based on the impact of the issue

5. Become a peopleHum power user before you can support others, you must know the product yourself

6. Onboard and train new customers well enough for them to fall in love with peopleHum

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