1. Aiding clients in their healing journeys by acknowledging their unique needs and predicaments, and tailoring suggestions to their requirements.

2. Holding perceptive and empathetic conversations with potential clients, in order to understand their requirements. Maintaining the necessary boundaries, and nudging them in the right direction by suggesting products as appropriate.

3. Assuming the responsibilities of invoicing and packaging, while adding a touch of personalisation as and when needed.

4. Billing orders, and carefully preparing them for delivery. Personalising the packaging for clients, and ensuring that the necessary instructions regarding the maintenance of products are properly conveyed.

5. Carrying out follow-up sessions post-delivery, wherein client satisfaction is ensured and complaints are duly received.

Role definition:

1. Individual responsible for forming strong relationships with clients, before and after sales.

Deliverables:

1. Aiding clients in their healing journeys by acknowledging their unique needs and predicaments, and tailoring suggestions to their requirements

2. Assuming the responsibilities of invoicing and packaging, while adding a touch of personalisation as and when needed.

3. Carrying out follow-up sessions post-delivery, wherein client satisfaction is ensured and complaints are duly received.

4. Utilising the feedback given to ideate for systemic and individual changes in the organisation's approaches.

5. General understanding and execution of operational procedures and administrative duties as and when required.

Knowledge of in-office procedures. These include reviewing the order placed, cleansing and charging products, sending them to the laboratory, labelling and segregating, and finally, inventorising them for Avaesa. Performing administrative duties when needed.

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