- Auzmor (www.Auzmor.com) is a growing and exciting SaaS software company that provides customers an LMS(Learning Management System), ATS(Applicant Tracking System), and Content (up to 65K pieces of microlearning content across industries). We currently sell in North America, the Middle East & Asia.

- Auzmor's cloud-based solution enables organizations to manage the entire employee lifecycle. As an emerging company, right now is the time to join our team and be a part of our success. If you want to be a part of a dynamic and growing company with the opportunity to make a difference, this is the place for you. Our dedicated team of creative individuals makes working here a great career experience, where your ideas count. In support of our rapid growth, Auzmor is looking for an experienced sales representative to join our team.

The Role :

- The Customer Success team acts as the main point of contact for Auzmor's largest customers, with the goal of ensuring their satisfaction and helping them to achieve their desired outcomes as a business. In addition to working with customers on their renewal, you will help coordinate any incoming questions that may come to you by directing them to the most appropriate team or assisting the customer directly. You will act as the customer's advocate, working closely with the administrator on any issues or escalations and coordinating with our Product team on resolution. Your goal is to ensure our customers are getting the most out of our products and features to help them run their business - so they keep using Auzmor.

Job title associated with the role :

Customer Success Manager

What You'll Do :

- Manage customer SaaS renewals, driving high retention and renewal rates as well as long term customer commitments (annual and multi-year contracts)

- Reduce churn of existing customer base

- Identify opportunities for customers to achieve their goals through increased adoption, usage, or package features

- Partner with our customer sales team on relevant account cross-sell and up-sell opportunities

- Influence future lifetime value through product adoption

- Help drive new business growth through advocacy and reference-ability

- Track and follow-up to ensure customer satisfaction

- Perform Quarterly Business Reviews

- Project manage product or support issue escalations

- Manage appropriate hand-offs with fellow customer-facing teams to ensure a smooth experience for the customer

- Work across internal teams to highlight areas for process and/or product improvement

- Ensure customers are educated on the platform, beta opportunities, and product releases

What You'll Bring :

- 3-5 years experience in customer-facing roles including account management, customer success, or customer service

- Strong empathy for customers and inspiration to help them achieve their goals

- Passion for company revenue and growth

- Deep understanding of value drivers in recurring revenue business models

- Demonstrated desire for continuous learning and improvement

- Excellent communication and presentation skills

- An understanding of the Learning & Development space is helpful

What We Offer :

- Ability to work remote and collaborate with a team that spans borders and timezones

- Competitive, market-based pay, based on your experience, abilities, impact, and geographic region

- Solid benefits package including 401(k), medical, dental, vision, disability, life, and more

- Time off including holidays, vacation, sick, civic, and volunteering time off

- The opportunity to build solutions that help drive business success stories

Benefits :

- Earn a Competitive Base Salary

- Health Insurance paid in full for the employee

- PTO

Our core values :

- Customer focus : We have a razor sharp focus on creating better customer experiences.

- Agility : We expect our colleagues to think independently and learn & act quickly.

- Deeper problem solving : Solving emerging problems and issues permanently is a way of life at Auzmor.

Work Environment :

- Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals. We operate in onshore/ offshore model, we have teams that work in multiple time zones. We expect our employees to be available to work extended/flexible hours and/or be available on weekends as needed to deliver the best for our stakeholders and Customers