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21/11 Prakshi Mandovara
Talent Acquisition Specialist at Automatad Inc

Views:142 Applications:16 Rec. Actions:Recruiter Actions:16

Automatad - Associate - Onboarding & Customer Success (0-1 yrs)

Bangalore Job Code: 244261

Associate- Onboarding & Customer Success 

- Automatad is a publisher-focused company with a suite of programmatic monetization products to meet today's industry requirements. Expertise in the field and credibility in the solutions have let us take over the programmatic needs of 100+ publishers across the globe.

- Our publisher-first approach allows advertisers to access premium inventory at scale. Automatad has created a global infrastructure to trigger meaningful connections between consumers, content, and brands. We are driven by our commitment to deliver exceptional partner service alongside the industry's highest quality inventory and best-performing programmatic technology.

- The Onboarding Associate's basic objective is to enable the Sales team in closing and onboard & set up our clients for long term success.

What are we looking for ?

- A data-driven, flexible and self-motivated individual with a go-getter attitude and excellent critical thinking skills. The candidate should have the ability to work successfully across multiple teams (Sales, Operations, Engineering). You will be data-driven, self-motivated, and flexible to frequent changes. You are expected to think creatively about nebulous issues, are passionate about problem-solving and can leverage your analytical and logical thinking skills to tackle customer issues.

What You Will Be Doing :

- Become a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for onboarding excellence and smooth customer journey.

- Create projections, strategies and supporting materials to enable the Sales team in acquiring new clients.

- Work closely with the Operations team in onboarding new clients & optimization strategies to maximize revenue

- Own the relationship with the customer until stabilization.

- Ability to understand complex technologies and explain in a simplified manner.

- Build, organize, and develop processes on maximizing quality and efficiency identify automation opportunities as we scale our team

- Develop strong cross-functional partnerships in order to implement optimal solutions

Qualifications :

- B.E/BTech, B.Com, BBA preferably from a Tier 1 or Tier 2 institute.

- 0-1 year(s) of experience in Ad Tech/Product solutions /Client solutions, analytics.

- Freshers are welcome to apply.

- Basic understanding of Web technologies such as HTML, CSS, Javascript.

- Outstanding problem-solving, prioritization, attention to detail, and multi-tasking skills.

- Strong verbal and written communication skills; confidence in presenting to clients.

- Strong analytical skills, with the ability to analyze data, draw conclusions and develop actionable recommendations.

- Ability to work productively and efficiently in an independent setting.

- Willing to work in a diverse atmosphere and contribute to an inclusive culture.

Good to have :

- Experience in a fast-paced start-up environment and in a customer facing role.

- Proven track record of successfully managing projects and solving problems.

- Proficiency in MS Office Suite/Google Suite.

- Experience with website development/handling

- Understanding of the basics of digital marketing and online advertising.

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