Recruitment Manager at Talent Thrill Consulting
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Audience Experience Associate - Online Reputation Management - Internet/Online (2-5 yrs)
A leading music streaming service is looking for a 'Audience Experience - Associate' [ORM - Online Reputation Management]
The Audience Experience team manages customer conversations from across the globe over various digital channels (Email, Twitter, Facebook and App/Play Store). You'll fit right in if you believe in top-notch human interactions, and that customer service is not a department - it's an attitude! The role requires you to ensure that every customer you connect with has a memorable experience across all our support channels.
Role Responsibilities:
- Front-line engagement with customers who reach out to us on our support channels (Email, Twitter, Facebook and App/Play Store).
- Excellent problem-solving skills - you can spot trends in conversations from a kilometer away.
- Deliver best-in-class, simple and friendly service in a timely manner.
- Liaise with our superheroes from Product, Editorial, Content and other teams as needed to seek resolutions.
- And the last, but most important criterion, you- re a team player! You gel very well with our team, and are eager to learn from your peers.
Role Requirements:
- Bachelor's degree or equivalent.
- Excellent communication skills.
- Witty, creative, and empathetic. You- re also not afraid of basic technical talk.
- Good at prioritization. You WILL be flooded with multiple interactions across multiple channels.
- At least 1 year of experience in a customer-centric industry, preferably in a customer-facing role.
- Aptitude to learn everything about the company's products. Experience with digital products is a bonus.
- Familiarity with customer service tools like Zendesk or Freshdesk is a bonus.
Benefits:
You get all the perks of a global company.
- Group Mediclaim
- Fun Fridays
- Flexible vacation policies
- Free healthy (and unhealthy) lunches & snacks
- Company sponsored team outings
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
