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16/03 HR
Human Resource Executive at Astrotalk

Views:37 Applications:13 Rec. Actions:Recruiter Actions:0

AstroTalk - Assistant Manager - Customer Success (1-3 yrs)

Any Location Job Code: 262870

- Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and talk to them about anything. The subject could be anything from marriage or love life to career or health.

Key responsibilities :

1. Handling the Team of more than 12 executives across different shifts 24- 7

- Managing their rosters

- Ensuring the team's quality & performance

- Mentoring & Training the team

- Creating daily/weekly reports and team metrics using excel/google sheets

2. Support organizational goals through operations process improvements and implementation

3. Handling partner/customer escalations via call/chat whenever required

4. Analyzing & Auditing tickets raised by Partners/Customers and conduct weekly RCA

Skill required :

- Team Management

- Quick Learner

- Google Sheet/Excel

- Good Communication (English as well as Hindi)

- Analytical skills & Approach

- 1-3 years experience in team handling

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