About Seetara www.seetara.in :

- Founded in 2022, Seetara is a one-stop solution for all astrology needs of GenZ and millennials

Brief about Role:

- We are looking for a dynamic Customer service executive to be a part of the growing team at the pioneer stage of an organisation. This Position is part of the Business Operations and will have high visibility with Management - Cross functional team - External partners. Value creation & Operation excellence will be the key expectation from the role.

- Customer service executive will actively contribute in fast moving operations and agile delivery model for Handle customer queries - Follow-up calls - Reporting - CRM Administration - Management feedback - Appointmen

Job Role : Customer service executive

Job Location : Baner Pune, 6 Days Working in a Week

Responsibility : 

- A professional approach in answering calls and providing information about products and services, taking charge of client's requirements.

- Undertake ongoing customer service work to better understand the demands, explain service benefits, and collect client's feedback.

- Monitoring all the astrologer and customer issues and coordinating all unresolved queries to the respective departments

- Understand the product/ services from the user side and give feedback to the product team

- Handling customer concerns and complaints in a timely manner

- Informing customers of upcoming promotions or deals

- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

- Curating streamlined email and social media communication mediums for offers, updates, and much more

- Establishing a positive rapport with all clients and customers in person or via phone

- Fixing appointments based on the availability of customers and clients

- Interacting with customers to ensure they have a desirable and shareable experience

Requirements & Qualifications :

- 2-5 years of Customer service executive experience

- Knowledge of CRM application, MIS reporting, Experience using Google and Office Suites

- Team player, Critical thinker, Effective communication & problem-solving skill

- Graduation in relevant stream

- Language: English (Must), Hindi (Must), Local Language knowledge are preferred

- Exceptional customer service skills

- Exceptional organizational and time management skills

- At Astreus Private Limited - Seetara'' we ensure equal opportunity. Candidates with High quashion of ownership, Agility, Quality driven approach, and willing to contribute as a team are valued and considered to be a culture fit for the startup & growth.

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