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14/09 Neha

Views:16 Applications:7 Rec. Actions:Recruiter Actions:6

Associate - Telesales - Presales Process (1-4 yrs)

Bangalore Job Code: 176611


- Make outgoing calls to potential customers to schedule high quality leads for sales.

- Identify customers- needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell services when they arise.

- Follow up with potential customers in a timely manner if necessary.

- Manage a large number of outbound calls in a timely manner.

- Document all call information in the CRM according to standard operating procedures.

- Meet personal/team qualitative and quantitative targets.

- Possess strong knowledge of services to identify customer needs when qualifying them.

- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.

- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.

- Communicate effectively and professionally in all forms of communication with internal and external customers.

- Maintain regular attendance and punctuality.


- A graduate in any stream (a must-have 10+2+3 regular education)

- Familiar with CRM & cloud telephony systems and practices

- Customer focussed and adaptable to different personality types

- Have the ability to multitask, set priorities and manage time effectively

- Possess previous experience in a call centre (outbound voice process - it's a must-have)

- Preferably having experience dealing with customers from APAC region

- Ability to speak Malay & Mandarin languages would be an added advantage

- Superior listening, verbal, and written communication skills

- Proficient in spoken English with proper grammar

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