Associate - Telecalling/Telesales & Service (1-5 yrs)
Role Overview :
The Telesales & Service Associate job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key Responsibilities :
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, encourage them to upgrade / renew the packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Strictly adhere to the process requirements
Skill and Competencies required :
Functional :
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word
Behavioral :
- Values Integrity / Honesty / Respect
- Communication Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
