HR at ASAP Recruitment
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Associate/Senior Associate - Telesales - BPO (2-4 yrs)
Job Description :
- Takes incoming customer calls, processes sales, and accepts payment for products and services
- Makes outgoing customer calls or cold calls in order to sell products and services
- Answers questions about product specifications and pricing
- Up sells customers to larger products, more extensive packages, or higher priced services
- Explains product pricing and negotiates bulk or package pricing
- Accurately and efficiently enters customer information into company databases for mailing and billing purposes
- Processes credit card payments and troubleshoots any issues that may arise
- Maintains a list of potential leads and follows up with those customers by making subsequent sales pitches
- Assists sales colleagues with arranging meetings and sales calls with customers
- Contacts customers in response to correspondence or feedback
- Monitors order status to ensure that clients receive orders in a timely manner
- Investigates unfilled, misplaced, or misdirected orders and resolves customer issues as necessary
- Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
- May specialize in inbound or outbound telemarketing or in sales for a particular industry
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
