Job summary

Customer service is an extremely important part of maintaining ongoing client relationships that are key to continuing revenue, as a customer support you have to deliver timely, accurate and professional customer service to the customers and communicate with customers via phone, email and chat.

Entry requirements

- Requires candidates who have excellent oral and written communication

- A candidate who insist to make career in customer service

Typical work activities

- Stay current with system information, changes and updates

- Working with other customer support teams to ensure a consistent and high-quality level of support.

- Building rapport with customers and retain them by providing quality service.

- Replying to customers for their queries through E-mail and over telephone

Skills and knowledge

- Knowledge of customer service principles and practices;

- Effective listening skills;

- Multi-tasking capabilities;

- Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency

Competencies

- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions

- Sets high standards of performance for self;

- Assuming responsibility and accountability for successfully completing assignments or tasks;

- Self-imposing standards of excellence rather than having standards imposed.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.