HR Manager at Right Brain Recruitment
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Associate/Senior Associate - Customer Support - Financial Services (2-5 yrs)
Responsibilities :
- Handling and resolving customer queries is your primary responsibility at the same time you will adhere to the quality standards for customer service and try to raise the bar in every interaction
- Take customer feedback across various touch points, though your primary responsibility is the voice support - you will also be part or other channels like Email, Chat, etc from time to time.
- Meeting standards of average call handling time, but also know customer satisfaction is more important.
- Handle customer complaints, provide appropriate solutions & alternatives within the scope
- Update records of customer interactions, and actions taken as disposition
- Work with all internal stake holders - your team, managers, product, growth and management team
- Take that extra mile to ensure customer satisfaction
- Build sustainable relationships and trust with customers, through open and interactive communication.
Requirements :
- Education : Graduation/Post Graduation in relevant stream
- Excellent at communication, spoken English and ability to form conversations
- 2-5 years of experience in the Customer Support industry, preferably at a Financial Services brand and not at a call center. Though this is optional for great candidates.
- Strong verbal and written communication skills. Not good, but great at spoken English.
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