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25/06 Shruthi
HR - Intern at Paytm

Views:492 Applications:146 Rec. Actions:Recruiter Actions:44

Associate/Senior Associate - Customer Service - eCommerce (1-5 yrs)

Gurgaon/Gurugram Job Code: 121930

"Only those Applicants are requested to apply who are from INSURANCE BACKGROUND"

Key Responsibilities

- Providing customer support over the phone email, chat, or WhatsApp.

- Assist customers in documentation (required to decision life insurance) /questionnaires,

scheduling medicals (wherever necessary), and contact them whenever needed.

- Discuss with customers on the telephone and provide information on insurance products and services.

- Analyze customer's complaints and recommend solutions.

- Reaching productivity that meets job standards, while working with speed and accuracy.

- Meeting and exceeding targets as assigned periodically.

Desired qualifications and Skill required:

- Graduate / Post Graduate

- Ability to multi-task and to handle and pacify difficult customers.

- Effective communication skills - both verbal and non-verbal.

- Worked with the Insurance company or aggregator/broker (added advantage)

- Must always be friendly and willing to provide assist others.

- Basic computer and typing skills with a good memory for remembering data and details.

- Must be punctual at all times and able to put in flexible working hours.

- A good listener with sound judgment and the ability to cope in a fast-paced job environment.

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