01/11 Swati Sharma
Senior HR Recruiter at SearchBourne Consulting Pvt.Ltd.

Views:84 Applications:12 Rec. Actions:Recruiter Actions:0

Associate/Senior Associate - Customer Service (0-6 yrs)

Pune Job Code: 16772

- This is a back office customer service role which involves record keeping, updation of records, letter writing and client queries

- The role also requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response to it.

- The individual is expected to take ownership and responsibility for personal performance targets.

- Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one's performance in the future.

- The individual should be flexible in meeting the dynamic nature of work

- To provide customer service to both internal and external customers;

- Process requests of subscribers and O2 customers as prescribed in the within agreed timelines;

- Drive a culture of quality and accuracy through cases worked on

- Escalate any problem or risks to the Team Manager in the first instance and report fraud/compliance breaches as per the prescribed Framework;

- Act as a facilitator during cross training and also get cross trained in other transaction types, once such opportunities are presented;

- Schedule adherence is compulsory

- Identify, recommend and facilitate the implementation of process improvement initiatives / ideas to improve efficiency;

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