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30/08 Dominic Coutinho
Director at Green Arrow Consultancy Recruitment Agency

Views:21 Applications:13 Rec. Actions:Recruiter Actions:1

Associate & Senior Associate - Client Relationship - Courier Business (1-6 yrs)

Bangalore/Thane Job Code: 174205

Position Name : Client Relationship - Associate & Sr. Associate

Location : Biwandi, Thane and Indirapura, Bangalore

Salary: 4 to 6 LPA

6 days - Shift Timings : 9 : 30 - 6: 30,

Required skills :

- Excellent communication skills

- Strong Analytical Skills with proficiency in MS office especially Excel and Powerpoint

- Fact based and responsive decision making

- Ability to create, establish and maintain strong business relationships with clients

- Tenacity to work in a high-growth and fast paced environment

- Efficient in time management with multitasking skills

Please find the below JD :

- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance

- Managing the payable for the allocated clients

- Cross selling/Up selling services and products

- Initiating and leading the design and development of tailored solutions that supports client requirements

- Building and Maintaining an appropriate network of key contacts for each client

- Engagement in reconciliation/ Payments/ DSO

- Handling customer escalations-preparing RCA and providing the solution

- Monitoring day to day operations

- Resolving clients daily operational issues within the given SLAs

- Analyzing key lanes performance of first & last mile operation

- Monitoring speed of delivery, volume & root cause of fluctuation

- Collaborate with internal stakeholders to maintain and increase performance of client accounts

- Designing SOP, mapping and freezing requirements and providing best solutions to the business

- Sharing inputs over network expansion considering competitor presence & their strategy

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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