Title - Sales Associate

Reporting to - Store Manager

Skip Level - Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers' eye powers.

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities :

Area Activities expected to be performed by a Lenskart Sales Associate

Customer focus: (Driving Net Promoter Score) :- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

- Understanding the POS system to ensure that the transactions are processed effectively

- Being dedicated to customer satisfaction and resolving any concerns that the customer has.

Product recommendation : - Presenting the customer with an optimal selection of products based on customer preferences

- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence : - Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance : - Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP.

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Personal attributes & competencies

- Minimum qualification: Graduation

- Ability to build rapport and trusting relationships

- Ability to understand unstated needs of the customer and offer solutions Clear

- communication and active listening skills

- Ability to adapt to changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation.