We are hiring for Reservation Sales Associate - Hotel Industry - Gurgaon

Job Title: Reservation Sales Associate

Reporting to: Operations Manager

Experience :0 -3 years

Salary - Upto 3.30LPA CTC

Location - Gurgaon

Job Description:

- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.

- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.

- Describing different facilities and services depending on the needs of the callers and their interests.

- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

- Lending patient ear for guest grievances and taking prompt actions for redress.

- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.

- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required :

- A natural tendency to help people, a willingness to learn and improve, and diplomacy.

- Ability to communicate effectively in English language for both written and spoken purposes.

- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

- Computer skills, organizational abilities and multitasking capabilities.

- Basic cognitive and analytical skills.

- General awareness is a desirable attribute.

Education : Graduate/Undergraduate

Interested candidates can call Arushi -8377005281

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