DESCRIPTION:

- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

- Demonstrates effective, clear and professional written and oral communication.

- Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers- issues.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

PREFERRED QUALIFICATIONS:

- Education: Any Graduation (other than BE, BTech and MBA Freshers)

- Language: English/Hindi

- Experience within a customer service environment preferred. Desire to expand skills into new areas.

- Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.

- Committed seller advocate, drive process & tool improvements.

- Enthusiasm and strong self-motivation.

- Strong prioritization and time management skills, with a high degree of flexibility.

- Embrace constant change with flexibility and good grace.

- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

- Demonstrates effective communication, composure, and professional attitude

- Exemplary performance record, particularly with regard to quality & productivity

- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.