Account Manager - Customer Success & Growth - IT (3-8 yrs)
- Developing a comprehensive understanding of clients- market position, products/services, unique selling points, and competitive landscape.
- Serving as the primary point of contact for all customer account management matters.
- Proactively staying connected with clients and the evolving market to identify new opportunities and engage viable clients regularly.
- Building and maintaining strong, enduring client relationships.
- Negotiating contracts and closing agreements to maximize profits.
- Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level.
- Solid experience with CRM software and MS Office.
- Experience delivering client-focused UX solutions to customer needs.
- Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
Strong verbal and written communication skills.
- Must have 3+ YOE in Client success & growth (Upsell, Cross-Sell)
- Experience in IT software solution sales or Management Consulting sales
- Education - Must be a MBA in Sales and Operation from Top College
- Must have experience with Services Company
