Associate - Inside Sales - HealthTech (3-5 yrs)
About the Role :
- We are seeking an entrepreneurial Inside Sales Associate to join Our client , a rapidly growing women's health tech startup in Bangalore. The Inside Sales Associate will play a crucial role in understanding customer journeys, converting leads to customers, and appropriately up-selling/cross-selling our services across different channels.
Responsibilities :
1. Direct Customer Engagement :
- Call customers/leads to understand conversion likelihood and reasons for not converting.
- Interact with customers via WhatsApp through the CRM platform.
2. Customer Relationship Building :
- Engage with leads through phone calls, emails, and other communication channels to understand their requirements.
- Provide information about the company's products or services, addressing customer inquiries and concerns.
3. Product Knowledge :
- Develop a deep understanding of the products or services offered by the company.
- Effectively communicate the value proposition of the products to potential customers.
4. Sales Pitch Customization :
- Customize sales presentations to address the unique needs of each customer.
5. Closing Deals :
- Use persuasive and negotiation skills to close sales deals.
- Overcome objections and address concerns to secure customer commitment.
6. CRM Management :
- Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.
- Track leads, opportunities, and sales activities to measure performance.
7. Achieving Targets :
- Work towards achieving or exceeding sales targets and quotas.
- Regularly report progress to sales leadership.
8. Collaboration :
- Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience.
9. Continuous Learning and Adaptability :
- Stay informed about industry trends, competitor products, and sales techniques.
- Continuously improve product knowledge and sales skills.
- Adapt to fast changes in products, processes, or sales conditions.
10. Feedback and Improvement :
- Seek feedback from customers and sales leaders to identify areas for improvement.
- Actively participate in training programs to enhance skills.
11. Documentation :
- Prepare and maintain documentation related to sales activities, contracts, and customer interactions.
