CCE / Customer Care / Process Associate

Shift: 8pm to 5am (USA)-Night shift

- Kolkata Location Salt-lake sector 5 (College More 1st Gate).

Contact- HR Ananya 700^3675814 / 7980^183952

Responsibilities:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Benefits :

- No Rotational Shifts.

- Fixed Shift Timings

- 5 days working (Saturday and Sunday fixed off).

- Attractive Salary Packages (Fixed Salary)

- Huge Incentives on a monthly basis

- Hike after Few months.

- Training Provided.

- All relevant documents provided.

- Good Working Environment.

Eligibility Criteria :

- Strong communication Skills in English.

- Minimum Qualification 10th passed.

- Freshers are welcome & Experience candidates are preferred.

- Candidate must be comfortable working in Mentioned time in the add.

- Candidate must be smart, agile & goal oriented.

Address :

Clarus Telecom India Private Limited
Godrej Genesis Building
Room No:1602, 16th- Floor, Block EP & GP,
Salt Lake Sector V,
Nearest Bus Stop - College More Gate No.1- (NEXA Showroom is in the ground floor)
Kolkata -700091

Ananya
(HR Manager)
( 700^3675814 / 7980^183952 )

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