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13/02 Priyanka Rane
HR Consultant at SSV HR Services

Views:224 Applications:57 Rec. Actions:Recruiter Actions:13

Associate - Customer Support - Voice & Chat Process - eCommerce Vertical (2-4 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 198193

Grand Opening in E-commerce Industry

Work from HOME

Interview Details: Call or Whatsapp Priyanka - 8879437943

- HSC/Any Graduate can apply

- Excellent verbal and written communication skills

- 2 Years of experience in E-commerce customer service representative

Job Role :

- The Customer Service Representative will answer customer questions about registration, product, payment and order placement and will work to resolve any issues using a strong customer-centric approach.

- You will communicate with customers via phone, email and chat (limited). Your primary objective is to communicate efficiently and professionally to ensure customer satisfaction.

- Answers customer inquiries relating to registration, pricing, orders, installment payments and calculations, returns, order adjustments, and/or product questions via phone, email and social media

- You will also interact with other internal teams to create product or delivery claims and to transact account updates. The ability to learn different platforms quickly, to be effective in a fast-moving environment, to multi-task and maintain an attention to detail, to be efficient and to be adaptable is important in this role.

You will be part of a team that will work together to deliver a stellar customer experience, building brand loyalty through a commitment to ensuring that every customer interaction is positive, professional and helpful.

Shift Time : 8 AM - 9 PM ( Any 9 Hours Shift )

SUNDAY fixed off

Salary: 3 Lac + Attractive Incentives

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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