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25/03 Prachee
Consultant -Talent Aquisition at Lateral HR Consulting

Views:16 Applications:4 Rec. Actions:Recruiter Actions:3

Associate - Customer Support/Telecalling - BPO (0-4 yrs)

Faridabad Job Code: 204867

Job Description:


- DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE-

- Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Responsible for generate sales through inbound and outbound calls.

- Inbound calls to be handled from the US, Australia, UK

- Sales and Cross Sales

- Website chats in order to qualify leads into Sales opportunities

- Providing solutions to customer's queries, handling their objections effectively

- Rigorous follow ups and managing outbound calls on business leads and leads generated from various events

- Updating information on CRM and maintaining detailed database of all the prospective leads and their status

- Routing qualified opportunities to sales executives

- Communicate the company's brand values to ensure the highest number of conversions

- Execute strategy and process given by Sales Head

- Customer Handing

- Learning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needs

- Explaining all the products, services and ongoing offers to our prospective customers

- Providing solutions to customer's queries, handling their objections effectively.

Desired Candidate Profile :

- Bachelors degree / UG

- A genuine sales interest

- Excellent communication

- Problem solver

- Exceptional organizational skills

- Creative thinker

- Team player

Job Benefits & Perks :

- Eligibility criteria : The candidate must have experience in International Inbound Sales Process.

- Flexible to work in UK shift

- Should able to join immediately

- Must have English Fluency

Benefits : Fixed Salary

Process : Inbound Voice Customer Support

Shift : UK Shift (12.30 PM to 09.30 PM)

No Transportation will be provided

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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