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09/10 Sridhar Sundaram
Recruitment Consultant at A2Z Finders

Views:26 Applications:3 Rec. Actions:Recruiter Actions:1

Associate - Customer Support - International Voice Process (0-6 yrs)

Chennai Job Code: 180311

- Will be primary interface for our Business-to-Business customers.

- Associate will be responsible for timely and accurate support to our customers with a strong focus on high standard for the role.

- Contribute to a team environment while adhering to service level agreements for Phone cases.

- Demonstrates end to end ownership of every interaction coupled with proactive problem solving and provides exceptional support to our customers.

- Demonstrates effective, clear, and professional written and oral communication.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

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