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21/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Associate - Customer Support - Education (1-3 yrs)

Anywhere in India/Multiple Locations Job Code: 133599

- Be a part of an open, dynamic, non-structured environment

- Join a company that is on a mission to redefine learning.

- Great role to accelerate your career in this field

- Our client is a learning platform with role-based, immersive programs that enable children to discover and develop their creative potential and future-ready skills.

The Job

You will be responsible for :

- Seamlessly ensuring high customer engagement and success

- Managing leads through the cycle using CRM tools

- Building effective processes to schedule sessions, handle escalations etc while ensuring high level of customer satisfaction.

- Relentless focus on operational excellence and improving efficiency at every step

The Profile :

- You have a degree from a top-tier institute with at least 1 year experience in Customer Support

- You have a strong track record in multi-tasking, coordinating with multiple teams, handling escalations etc.

- You are able to work in an open, dynamic, non-structured environment

- You are a driven and curious person with aptitude and agility to learn.

- You are an extroverted team player with great interpersonal skills

- You are detail and process oriented, a natural problem solver and go-getter.

- You constantly strive for excellence.

- You are willing to undertake a 6 day work week and 80-100 calls on a daily basis.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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