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25/01 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Associate - Customer Support - eCommerce (1-2 yrs)

Delhi NCR Job Code: 255316

- Flexible working options

- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

- Our client is an online B2B (Business To Business) marketplace for global manufacturers, suppliers, exporters, importers and trade professionals.

- For over two decades, our client has been working with small and medium enterprises, helping them discover new business opportunities outside their borders. We are an international community that works closely with manufacturers and suppliers and connects them with international verified buyers in local as well as global markets.

The Job

Your Responsibilities will include :

- Handling inbound calls and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Escalating customer feedback as required.

Ideal Candidate

Skills Required :

- You have at least 1 year experience within a Customer Service role, ideally within the Professional Services industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You are a strong networker & relationship builder

- You possess strong analytical skills and are comfortable dealing with numerical data

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