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11/01 Nikhil Dhakad
HR at Magnum Group

Views:35 Applications:10 Rec. Actions:Recruiter Actions:0

Associate - Customer Support - BPO/ITeS (0-1 yrs)

Any Location Job Code: 193305

- Understanding the products and services provided by the company.

- Preparing company policies and procedures.

- Developing training lessons with service delivery systems.

- Managing a team of Customer Support Representatives.

- Supporting the customer through an email ticketing system and phone calls.

- Resolving customer complaints and queries.

- Providing detailed information to customers.

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