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07/04 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:42 Applications:33 Rec. Actions:Recruiter Actions:25

Associate - Customer Support - AutoTech (1-3 yrs)

Delhi NCR Job Code: 154432

- Join a leading Autotech platform

- Work with a multicultural team across countries

- Opportunities to build your career and skills

Our client is a one-stop Autotech platform providing an immense selection of autoparts with great prices and fast-shipping along with world-class customer service.

The Job :

You will be responsible for :

- Delivering excellent technical support (via call, chat & email) while meeting the needs of all technical queries of our clients

- Utilising the computer system to look up for compatible parts as per customer requirement

- Ensuring orders are processed and delivered in a timely and efficient manner

- Effectively communicating product features, benefits, and warranty policy information to the customers

- Understanding customer's inquiry, gathering and researching information, assembling and forwarding information and verifying customers understanding of information and answer

- Ensuring that urgent customer issues are resolved in the most timely and effective manner possible

- Handling various tasks or projects with changing priorities

- Successfully solving problems and narrowing down reported issues, identifying root causes, and finding creative solutions to effectively address customer concerns
 
The Profile : 

- You have a Diploma/Degree and have at least 1 year experience in a Customer Service related role, ideally with the mechanical or automobile industry

- Having knowledge of automotive spare parts will be advantageous

- You have outstanding customer handling etiquettes

- You have a team-player mentality who thrives in a collaborative environment and is receptive to feedback

- You are a self-starter, with ability to multi-task and prioritise tasks by urgency and importance

- You demonstrate flexibility and eagerness to do what is required and willingness to take on responsibilities in a fast-paced environment

- You have good written and verbal communication skills in English to liaise with global customers.

- You have strong analytical skills and quick thinking

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