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16/11 Jaydeep Prajapati
Recruiter at JollyHires Inc.

Views:19 Applications:9 Rec. Actions:Recruiter Actions:0

Associate - Customer Support (2-4 yrs)

Ahmedabad/Gujarat Job Code: 243671

1 Attending training sessions to grow knowledge of products and to develop customer service skills.

2 Resolving phone, walk-in, mail, fax, and email customer inquiries.

3 Processing and logging incoming calls into the CRM system.

4 Identifying customer needs.

5 Forwarding and escalating inquiries to relevant individuals and departments.

- Successful completion of provided training.

- Proficient computer skills.

- Experience with CRM preferred.

- Proficient with MS Office suites.

- Excellent phone etiquette.

- Outstanding communication skills, both verbal and written.

- Strong people skills.

- Ability to sit at a desk for extended periods.

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