Associate - Customer Support (2-4 yrs)
Role : Customer Support Associate
- Handle Incoming and Outbound calling for customer service.
- Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive.
- Communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Maintain Call quality as per the quality parameters.
- Maintain average call handling time (AHT).
- Good writing skills.
- Assist the customer in placing the order.
- Fluency in English. (Hindi/Kannada/Tamil/Telugu/Malayalam/Oriya/Bengali) is an addition not mandatory.
- Team player
- Complete assigned work on a daily basis.
- Shift Adherence.
Perks & Value Proposition :
- Medical
- Provident Fund
- Employees are promoted every 6-12 months.
- Outstanding performers get promoted very quarter.
Required Skills :
- Fixed CTC (15k to 24k)
Education : HSC/12th Passed,
- 6 days a week and the week-off will be on weekdays.
Schedule : Morning/Evening/Night Shifts
Experience :
L1 : Fresher's.
L2 : Experienced (2-4 yrs.)
Language :
- Fluent English (Mandatory) (Hindi/Kannada/Tamil/Telugu/Malayalam/Oriya/Bengali) is an addition not mandatory.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
