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21/06 Asha
HR at Freecultr

Views:459 Applications:127 Rec. Actions:Recruiter Actions:47

Associate - Customer Support (1-4 yrs)

Delhi Job Code: 219370

The Opportunity : Customer Engagement

What your impact will be :

- Overseeing the customer service process

- Review orders on a daily basis

- Managing incoming calls and customer service inquiries via calls and emails

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits

- Resolving customer complaints brought to your attention

- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received

What are we looking for?

- 1+ year of relevant experience in a customer service role

- Good command over written and verbal communication

- Ability to multi-task, prioritize, and manage time effectively

- Coordinate with teams to make sure that we provide accurate information to the customer

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