Talent Manager at Consultant
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Associate - Customer Support (1-3 yrs)
Skill required : Query Management - Service Desk Voice Support
Designation : Customer Support Associate
Job Location : Hyderabad
Qualifications : Any Graduation
Years of Experience : 1-3
Working days : 6 days working
Compulsory languages : English and Telugu
Work timings : 10am-6pm
What would you do?
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customer queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and email/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC'') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements
What are we looking for ?
- Ability to work well in a team
- Adaptable and flexible
- Agility for quick learning
- Collaboration and interpersonal skills
- Written and verbal communication
Roles And Responsibilities :
- In this role you are required to do analysis and solving of lower-complexity problems
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
- Any Graduation stream is accepted.
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