Sales Associate at Talent Stock Solution
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Associate - Customer Support (1-3 yrs)
- Respond promptly and accurately to customer inquiries by phone calls, emails, chats, and support tickets.
- Must have experience in upselling and achieving assigned targets
- Keep records of customer interactions, process customer requests, and file documents.
- Manage both new and existing customer and evaluates and resolves problems of the customer
- Identifying customer needs and helping customers with the application
- Collecting and analyzing customer feedback.
- Providing proactive customer outreach and escalating the request if required and managing communication between the teams.
- Analyses of several platforms to suggest new scopes.
- Maintaining personal discipline and a pleasant work environment for the team.
- Must be a Team Player with a positive attitude and proactively work with cross-functional teams for customer query resolution
- Must Take responsible for his own task and work with minimal supervision
- Great problem-solving ability -asses all options before making a decision
- Able to Work in high-stress and fast-paced environment
- Ability to handle Multitask and outstanding negotiation and conflicts resolving skills
Customer Support Executive Requirements :
- A bachelor's degree in any discipline
- A minimum of 1-3 years- experience.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of the CRM process.
- Basic Computer skills and knowledge in MS office -Excel /Google sheets/Word/PowerPoint will be an added advantage
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
