- Need immediate support for the subjected demand. Below is the JD.

Job Title : Sr./Associate-CS Internet

Job Type : Full-Time Employment

Job Location : Airoli, Navi Mumbai, Maharashtra 400708

Shift Type : Night Shift (Work from Office)

Travel accommodation: 1-Way cab support provided

- Travelling on own, will get - 1750 - transport allowance (Male candidates who wish to travel on their own both the ways will get paid - 3500)

Experience required : 0 to 5 Years

Operational Budget : 18000 to 23000K PM (in-hand) + Performance Incentive: - 2750/-

- Responsible for answering customer support calls for general queries related to products.

- To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved.

- To provide quality service to all clients.

- To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.

- Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products.

- Maintain high level of expertise, soft-skills and telephone etiquettes.

- Escalate appropriate issues to team leads.

- High level of spoken and written English with great American culture understanding

- Typing skill, Communication Skills (25 WPM, Accuracy of 80%, 3Mins)

- Comprehension - Ability to clearly understand the problem statement

- Composition - Ability to compose grammatically precise, concise and apt sentences

- Ability to use the computer system - Booting and shutting down computer

- Basic user level familiarity of Operating System (MS-Windows 10,11)

- Knowledge of browsers (MS Internet Explorer, Microsoft Edge)

- Performing all end-user services on the email system

- Adapt to different types of customers and their respective service eligibilities

- Product support specific work-flows

- Callback process; Escalation process

- Usage of Knowledge Base, SOP

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