Business Support Manager at Snaphunt Pte. Ltd.
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Associate - Customer Support (0-5 yrs)
-Opportunity to work in an innovative & future orientated product
-Quality equipment provided
-Option to work remotely, onsite or hybrid
Our client is a leading provider of online language learning solutions. They help enterprises succeed in global markets by breaking down cross-cultural communication barriers.
Founded in 2008, our client has grown from a start-up to a global language-learning solution provider with more than 30 nationalities, working from 14 countries across three continents.
The Job :
Our client is looking for a Customer Support Associate who will handle customer request in via email or phone.
Your responsibilities will include:
- Identifying and analyzing problems and recommending corrective actions via articles/solutions accordingly.
- Scheduling problem-solving calls with learners who might need help.
- Assisting existing and prospective customers with assessments whenever required.
- Forwarding requests to responsible departments to collaborate in accordance with processes.
- Updating, translating and /or creating - frequently asked questions- articles.
Ideal Candidate :
Skills Required:
- You have a very good level of English and Japanese to be able to effectively liaise to different stakeholders across the region.
- You have good comfort level with MS Office and basic knowledge of OSes/browsers.
- You have a strong drive for learning and taking up challenges.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
