Manager at Qcentrio Pvt Ltd
Views:30 Applications:3 Rec. Actions:Recruiter Actions:2
Associate - Customer Support (0-2 yrs)
Role : Customer Support Associate
Location : Airoli, Navi Mumbai
Position : 200 open position
Shift : Night shift
Education : Any graduate or Intermediate (10+2) is also preferable.
Job type : Permanent
Client: Top MNC
Experience: Fresher Preferred
- Responsible for answering customer support calls for general queries related to products.
- Provide quality customer service and support via telephone to ensure that customers' issues & and complaints are resolved.
- Provide quality service to all clients.
- Provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
- Should be trained and updated in industry-specific technology and in client's processes, applications, utilities, and products.
- Maintain a high level of expertise, soft-skills, and telephone etiquette.
- Escalate appropriate issues to team leads.
