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08/12 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:44 Applications:27 Rec. Actions:Recruiter Actions:11

Associate - Customer Support (0-1 yrs)

Gurgaon/Gurugram Job Code: 303241

-Opportunity to make a positive impact

-Attractive Salary & Benefits

-Leadership Role

Our client is looking for an experienced and innovative Customer Service Associate.

The Job

Your responsibilities will include:

- Attending training sessions to grow knowledge of products and to develop customer service skills.

- Resolving phone, walk-in, mail, fax, and email customer inquiries.

- Processing and logging incoming calls into the CRM system.

- Identifying customer needs.

- Forwarding and escalating inquiries to relevant individuals and departments.

- Contacting customers to give them accurate feedback on the progress of their inquiries.

- Providing outstanding customer service.

- Updating customer information as required.

- Maintaining confidentiality of information.

- Performing other duties as the need arises.

Ideal Candidate

Skills Required:

- Excellent Communication skills required in English to liaise to different stakeholders across the region

-Customer handling skills

- Graduation is must.

- Minimum 6 months experience required.

- Should be comfortable working in night shifts

- The candidate will be responsible to handle the queries raised by the Australian customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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