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12/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:23 Applications:20 Rec. Actions:Recruiter Actions:6

Associate - Customer Support (0-1 yrs)

Gurgaon/Gurugram Job Code: 300011

-Opportunity to make a positive impact

-Attractive Salary & Benefits

-Leadership Role

Our client is looking for an experienced and innovative Customer Service Associate.

The Job

Your responsibilities will include:

- Attending training sessions to grow knowledge of products and to develop customer service skills.

- Resolving phone, walk-in, mail, fax, and email customer inquiries.

- Processing and logging incoming calls into the CRM system.

- Identifying customer needs.

- Forwarding and escalating inquiries to relevant individuals and departments.

- Contacting customers to give them accurate feedback on the progress of their inquiries.

- Providing outstanding customer service.

- Updating customer information as required.

- Maintaining confidentiality of information.

- Performing other duties as the need arises.

Ideal Candidate

Skills Required:

- Excellent Communication skills required in English to liaise to different stakeholders across the region

-Customer handling skills

- Graduation is must.

- Minimum 6 months experience required.

- Should be comfortable working in night shifts

- The candidate will be responsible to handle the queries raised by the Australian customers.

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