consultant at Quess IT Staffing
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Associate - Customer Support (0-1 yrs)
- Update the company database by inputting information from each call and keeping every customer field current
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
- Work on special short-term projects to offer customized support for new products or products at end-of-life
- Monitor the customer satisfaction levels and develop methods for increasing them
- Assist in creating ways for delivering excellent customer service to irate or problematic customers
