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10/03 Ankita Verma
consultant at Quess IT Staffing

Views:34 Applications:8 Rec. Actions:Recruiter Actions:0

Associate - Customer Support (0-1 yrs)

Hyderabad Job Code: 262016

- Update the company database by inputting information from each call and keeping every customer field current

- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers

- Work on special short-term projects to offer customized support for new products or products at end-of-life

- Monitor the customer satisfaction levels and develop methods for increasing them

- Assist in creating ways for delivering excellent customer service to irate or problematic customers

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