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06/04 Preethy
Head - People Experience at Sense

Views:47 Applications:35 Rec. Actions:Recruiter Actions:14

Associate - Customer Success - Startup (1-2 yrs)

Anywhere in India/Multiple Locations Job Code: 154325

Job Description : 

Your Responsibilities :

- Partner with CSM's to engage with customers across their lifecycle ensuring customer value is delivered.

- Partner with CSM's to help execute the engagement plan aligned with goals and objectives of the customer.

- Work directly with customers to build multiple use cases for Sense products.

- Help CSM's with customised Reports and Presentations for their business reviews.

- Create collateral, innovate, design and deliver training programs as required.

- Create and maintain documentations/Playbooks on best practices.

Your Responsibilities :

- Partner with CSM's to engage with customers across their lifecycle ensuring customer value is delivered.

- Partner with CSM's to help execute the engagement plan aligned with goals and objectives of the customer.

- Work directly with customers to build multiple use cases for Sense products.

- Help CSM's with customised Reports and Presentations for their business reviews.

- Create collateral, innovate, design and deliver training programs as required.

- Create and maintain documentations/Playbooks on best practices.

About You:

- 1-2 years experience working in a client facing role (Customer Success experience desirable).

 - Someone who's flexible and adapts quickly in a fast-paced, startup environment.

- Strong empathy for customers and passion for delivering highest quality customer experience.

- Good data and presentation skills. Strong analytical skills, with the ability to analyze customer accounts and develop specific recommendations for improvement.

- Curious, with a desire for continuous learning and improvement.

- High sense of ownership and ability to deal with ambiguity.

- Communication skills, with a good command of English language.

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