Founder at Naukari Wale
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Associate - Customer Success - Skincare (2-5 yrs)
- As a Customer Experience Ninja at Gabit, you will decode customer needs and recommend personalized solutions, while delivering a memorable experience in their health journeys.
- You will play a crucial role in understanding user concerns and ensuring a resolution resulting in a seamless experience, ensuring customer satisfaction while building a strong relationship with our user base.
Responsibilities:
- Work closely with cross-functional teams to ensure a seamless customer experience.
- Manage user queries on different platforms - email, chat, call, and social media.
- Provide accurate info on products, services, pricing, and promotions.
- Respond promptly to customer inquiries via phone, email, and live chat.
- Investigate and resolve customer issues efficiently.
- Communicate solutions clearly and concisely.
- Understand company offerings for informed customer responses.
Requirements:
- Excellent communication skills.
- Customer-focused attitude.
- Ability to remain calm and composed in challenging situations.
- Strong problem-solving skills and the ability to think
