- Fynd is India's largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and have 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.

- We are looking for a technically savvy customer success associate who possesses a strong drive for results and problem-solving. Duties will include a broad range of tasks such as maintaining ongoing customer relationships, solving customer queries and disputes, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

- You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Responsibilities :

- Manage client relationships

- Sustain business growth and profitability by maximizing value.

- Analyze customer data to improve customer experience.

- Evaluate and improve tutorials and other communication infrastructure.

- Mediate between clients and the organization.

- Handle and resolve customer requests and complaints.

- Minimize customer churn.

- Aid in product design and product development.

Requirements :

- 2+ years in a similar domain

- Communications or marketing degree.

- Highly organized and able to multi-task.

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- High computer literacy and ability to learn new software.

- Knowledge of customer success processes.

- Experience in document creation.

- Patient and active listener.

- Passion for service.

What do we offer ?

Growth - :

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University : We help you upskill by organising in-house courses on important subjects

Learning Wallet : You can also do an external course to upskill and grow, we reimburse it for you.

Culture :

- Community and Team building activities

- Host weekly, quarterly and annual events/parties.

Wellness :

- Mediclaim policy for you + parents + spouse + kids

- Experienced therapist for better mental health, improve productivity & work-life balance

- We work 5 days from the office and we make sure people have everything they need:-

Free meals :

- Snacks, goodies & a lot of fun culture