HR at Winorbit Technology Pvt Ltd
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Associate - Customer Success - eCommerce (0-1 yrs)
Job Function : Operations
Job Type : Full Time
Industry : CRM/Call Centers/BPO/ITES
Experience : 0 to 1 Year (BPO Ecommerce client)
Position Title : Customer Success Associate
Location : Gurgaon
Education : 12th/Graduates
Shifts : 9hrs
PURPOSE OF POSITION :
Candidate will be responsible to handle the queries and complaints from our client's customers on inbound calls.
PRIMARY DUTIES AND RESPONSIBILITIES :
- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery time and other quires related to product.
- Fulfill invoice requests on purchased products.
ELIGIBILITY :
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Male candidates should be comfortable working any 24/7 shift.
- Female candidates should be comfortable working from office between 09:00 AM to 09:00 PM.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
