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18/01 Manvi
HR at Winorbit Technology Pvt Ltd

Views:74 Applications:14 Rec. Actions:Recruiter Actions:2

Associate - Customer Success - eCommerce (0-1 yrs) Premium

Gurgaon/Gurugram Job Code: 254170

Job Function : Operations

Job Type : Full Time

Industry : CRM/Call Centers/BPO/ITES

Experience : 0 to 1 Year (BPO Ecommerce client)

Position Title : Customer Success Associate

Location : Gurgaon

Education : 12th/Graduates

Shifts : 9hrs

PURPOSE OF POSITION :

Candidate will be responsible to handle the queries and complaints from our client's customers on inbound calls.

PRIMARY DUTIES AND RESPONSIBILITIES :

- Follow procedures methodically to accurately respond to customers on Call.

- Provide quotes and information to customers related to their product.

- Provide information including Delivery time and other quires related to product.

- Fulfill invoice requests on purchased products.

ELIGIBILITY :

- Should have minimum 6 months experience in BPO. Freshers also considered.

- Should be proficient in spoken and written English & Hindi

- All agents to be cross skilled to manage all channel interactions

- Male candidates should be comfortable working any 24/7 shift.

- Female candidates should be comfortable working from office between 09:00 AM to 09:00 PM.

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