Co - Founder at Mantras2Success.com
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Associate - Customer Success - Building Material (1-3 yrs)
Description:
Objective :
- The Company is looking for a high performing Customer Success Associates to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach.
- He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Relationships building, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects.
Roles & Responsibilities :
- Achieve repeat sales and wallet share targets
- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio
- Key focus on customers who have churned and how to win them back
- Market intelligence inputs for pricing and activation
- Design and execute plan for outbound calling for sales conversion
- Enrich and maintain customer profile and update status in CRM
- Mine clients for referrals
- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs
QUALIFICATIONS & COMPETENCE REQUIRED:
- BE/B. Tech/Bachelor`s Degree required from a premier institute. Selective very strong candidates with relevant experience will be favored
- 1+ years of key account management/sales experience in B2B segment will be preferred (pre or Post-Graduation)
- Experience meeting customer needs, building customer relationships and knack for closing sales
- Strong communication & interpersonal skills
- Self-starter and driven
- Language Skills: fluent in English. Knowing Tamil/Marathi an added advantage
- Knowledge of sales principles and practices.
- Customer service Acumen.
- Desire to exceed growth, and working in a fast paced environment.
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