Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
12/09 Vandana Basor
HR at Wannamo Marketing

Views:32 Applications:11 Rec. Actions:Recruiter Actions:0

Associate - Customer Success - AdTech (0-3 yrs)

Gurgaon/Gurugram Job Code: 291531

Role Description :

We see your responsibilities :

- Responsible for driving the key metrics related to client account and delivering a superlative experience/ active communication to the customers and year on year growth

- Establish working relationships with customers' business lines and other key stakeholders to define requirements.

- Work with clients directly on all levels: technical, business, support, including providing added value through structured conversations.

- Identify customer needs, provide customer insights and collaborate with cross-functional teams to provide solutions for those customers

- Perform thorough quality assurance of deliverables and ensure reliability and quality from start to finish.

- Carry out pre-go live checks and gain customer acceptance on system configuration

- Support the team lead in identifying new business opportunities forecast numbers and growth/ upsell and cross-sell opportunities in the portfolio

- Aligning to Customer Success processes and ensuring that all documentation and operational tasks are completed in a timely manner.

- Maintaining healthy and active client communications and ensuring that tickets are closed in the committed TAT

- The complete responsibility of financial health of the client ensuring that we have zero churns.

- Co-owning work on special projects/client requests/new features

- Being proactive and supporting Team lead in ensuring client agreement and pricing negotiations and done before the previous agreement lapses.

- Support and lean on the TL for working on analysis and Insights/ EBR, QBR and OBR's.

What we require:

- Minimum education qualification - Bachelor's Degree from a reputable institute.

- Experience of 0 - 2 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google's Advertising Platforms/Mar-tech/Ad-tech firm.

- Post Graduate Degree in Management will be an advantage.

- Excellent pitching & presentation skills.

- Candidates who have an experience in a SAAS business will be preferred.

- Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/Google Analytics/AdWords a huge plus

- Social, has strong relationship building skills, is flexible and comfortable with ambiguity

- Excellent communication and analytical skills

Here's how SingleInterface functions as a workplace:

- An open culture where you can collaborate with employees from any team, anytime.

- We are very selective of our people, both on performance and cultural fit : You will enjoy working with the very best talent that is working together in a team.

- Access to state of the art hardware if your job role seeks the need for it.

- A platform for you to grow yourself with maximum speed with zero political obstacles and make real impact.

- We believe in providing equal employment opportunities for all applicants. We appreciate diversity and believe that varied perspectives will make us better at what we do, so however you identify and whatever background you bring with you, we're excited to hear from you.

Add a note
Something suspicious? Report this job posting.