Entrepreneur at SSV HR Services
Views:11 Applications:11 Rec. Actions:Recruiter Actions:2
Associate - Customer Services Representative - FMCG (2-3 yrs)
Hiring Customer Services Representative For FMCG Company - Bhandup : 9773322877 Qualification :(UG - Any Graduate)
Experience : 2 to 3 years
Exposure :Previous experience in customer service is preferred
Skill : Dynamic and enthusiastic candidates who are a pro at managing customers, people oriented, and have a combination of patience and listening skills
Job Responsibilities :
- Address queries and complaints of customers over the phone, through emails, in a timely and effective manner.
- Respond to emails and letters from customers regarding queries, in a timely manner.
- Resolve customer complaints / issues received and resolved.
- Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same
- Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.
- Good analytical skills.
- Proficient in the use of MS-Office and MS-Outlook, especially MS-Excel.
- Is capable of working in a high pressure environment.
- Relationship building across all levels within the company.
- Excellent written and verbal English communication skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
