Responsibilities :

- Process customer complaints.

- Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction.

- Maintain customer price list in order entry and invoice system.

- Process customer orders, changes, returns and invoicing according to established department policies and procedures.

- Provide documentation to accounting for bill processing of air and sea shipments.

- Clear containers

- Distribute weekly open purchase order reports to customers and manager.

- 3PL inventory management and reconciliation.

- Ability to work within a cross-functional team and matrix management structure.

- Strong attention to details.

- Ability to perform multiple tasks in a fast-paced, team environment.

- Excellent problem-solving skills and suggest solutions.

- Ability to organize and prioritize workflow and to meet established timeframes.

- Strategic/tactical planning and implementation capabilities.

- Track open orders for lifecycle of the order.

Qualifications/Education :

- Bachelor of Business Administration

- Customer Service experience is preferred

- 5+ years of related practical work experience preferably in a manufacturing environment.

- Must be able to work in a team environment.

- Analyze complex situations and make recommendations.

- Legible written communication between team members.

- Must be able to work independently.

- Must be proficient in Excel and Microsoft Office.

- Proven skills and experience in business analysis and supply chain processes.